About us


1. For the RMA (Return Material Authorization) or DOA (Dead On Arrival) issue, please contact your sales or agents for the quick service.

2. Warranty for 3 years and Repairable for 5 years (equal/higher function components) from the barcode date.

3. Barcode No. Ex:  or we will be exchange the bar code # from June 2012 as like Ex: XZYX000001. This can let we control the best quality in each unit.

4. Offer the barcode No. first to check the warranties time.

5. Please mail to info@surestar.com.tw specialist will contact you for the further service within 2 days.

6. For damages resulting from natural disasters, human errors, or user modification of the product, the repair center will assess the condition and provide a cost estimate.

7. RMA Contact address: No.2-1, Da'an Rd., Shulin Dist., New Taipei City 238-78, Taiwan.

8. Maintenance Fee as below: