About us

RMA

1. For the RMA (Return Material Authorization) or DOA (Dead On Arrival) issue, please contact your sales or agents for quick service.

2. Warranty for 3 years and Repairable for 5 years (equal/higher function components) from the barcode date.

3. Barcode No. Ex:  or we will exchange the bar code # from June 2012 as like Ex: XZYX000001. This can let us control the best quality in each unit.

4. Offer the barcode No. first to check the warranties time.

5. Please mail to info@surestar.com.tw specialist will contact you for the further service within 2 days.

6. The company does not assume the warranty responsibility for failures caused by human factors.

7.For damages resulting from natural disasters, human errors, or user modification of the product, the repair center will assess the condition and provide a cost estimate.

8. RMA Contact address: No.2-1, Da'an Rd., Shulin Dist., New Taipei City 238-78, Taiwan.

9. Maintenance Fee as below: